Adorn Jewellers of Chesterfield | FAQs – Adorn Jewellers Chesterfield

Green storefront with floral decorations and glass windows displaying products

Have a question?

We know choosing the perfect piece of jewellery can raise a few questions, so we’ve put together some helpful answers here. From product details to delivery and returns, you’ll find everything you need below. If you can’t see what you’re looking for, please get in touch, we’re always happy to help.

Distinctive Styles

Independent Designers

What types of jewellery do you sell?

We specialise in unique and unusual jewellery from small independent designers and established brands. Our collections include engagement rings, wedding rings, silver jewellery, gemstone pieces, and nature-inspired designs.

Do you stock engagement and wedding rings?

Yes, we have a wide selection of engagement, wedding, and eternity rings in different styles and materials.

Can I request a bespoke or custom design?

While our site focuses on ready-to-wear collections, we recommend contacting us directly if you’re interested in a bespoke design.

Do you sell both men’s and women’s jewellery?

Yes, our collections include pieces for everyone.

How can I place an order online?

Orders can be placed directly through our website by adding your chosen piece to your basket and following the checkout process.

What delivery options are available?

We deliver orders across the UK. (For full details, please see our Delivery section or contact us.)

How long will my order take to arrive?

Delivery times may vary depending on the item and destination. Please check our delivery information for up-to-date details.

Do you ship internationally?

We currently only post within the UK.

Can I track my order?

Yes, once your order is dispatched, you’ll receive tracking details by email.

What is your returns policy?

Items can usually be returned within a set period if unworn and in their original packaging. Please see our returns information for full terms.

How long do I have to return an item?

Typically returns must be made within 14 days, but please confirm via our returns page.

Can earrings be returned?

For hygiene reasons, earrings are non returnable unless faulty

How do I exchange an item for a different size or style?

Please contact us directly to arrange an exchange and confirm stock availability.

How should I look after my jewellery?

We recommend storing your jewellery in a soft pouch or box, keeping it away from perfumes and chemicals, and cleaning with a soft cloth.

What materials do you use?

Our jewellery includes sterling silver, gold, diamonds, gemstones, and a wide variety of unique designs.

Do you provide guarantees or valuations?

Please get in touch with us to discuss guarantees, valuations, or insurance documentation.

Where is your shop located?

We’re based in Chesterfield, Derbyshire. Visit our “Find Us” page for address and directions.

What are your opening hours?

Monday: 10:00 am - 5:00pm
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: 10:00 am - 5:00pm
Friday: 10:00 am - 5:00pm
Saturday: 9:00am - 5:00pm
SUNDAY: CLOSED

Do I need an appointment for engagement or wedding ring consultations?

You’re most welcome to visit anytime. If you would prefer an evening appointment we can usually happily accomodate you, please contact us for availability.

How can I contact you with a query?

You can reach us via our Contact page, by phone, or on social media.